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Order toll free 1-844-250-3401

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Customer Service

If you don't find the answer you need or continue to have trouble, please contact us.

Continental US Shipping & Processing Charges
Total Amount of Order Standard Rush 2-Day Overnight
$0.01-15.00 $4.99 $11.94 $17.94 $25.94
$15.01-25.00 $6.99 $13.94 $19.94 $27.94
$25.01-35.00 $8.99 $15.94 $21.94 $29.94
$35.01-45.00 $9.99 $16.94 $22.94 $30.94
$45.01-55.00 $10.99 $17.94 $23.94 $31.94
$55.01-70.00 $11.99 $18.94 $24.94 $32.94
$70.01-100.00 $13.99 $20.94 $26.94 $34.94
$100.01-120.00 $15.99 $22.94 $28.94 $36.94
$120.01+ $16.99 $23.94 $29.94 $37.94

Delivery Dates are quoted in business days, Saturday and Sunday are not included.

Ohio Delivery: Add applicable local sales tax.
Minnesota Delivery: Add applicable local sales tax.

What On Earth Customer Service: 1.800.441.2242

Customer Service Representatives are available:
Monday - Friday 9 a.m. - 9 p.m. Eastern Time
Saturday 9 a.m. - 5 p.m. Eastern Time

Our goal is for you to be thrilled with your purchase. If your purchase does not meet your expectations we will promptly exchange it or send you a refund.


  • Upon receiving your order, please verify the contents immediately against the items marked as shipped on the front of this form. If you did not receive the correct item(s), received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
  • Most items may be returned for exchange or refund at any time. As you would expect, personal care items, intimates and footwear must be returned in original unworn condition, within 60 days. Please try on your footwear inside on a carpeted surface before wearing outdoors. Personalized items cannot be cancelled or returned. However, if your personalized item arrives damaged we will gladly send you a replacement.


  1. Fill out the returns form completely.
  2. Carefully repackage the merchandise and be certain to include the return form.
  3. If your package was damaged in transit, save the original packaging and contact our Customer Service Department immediately.
  4. The best method for returning the package to us is outlined below:

Most of our shipments include a postage-paid pre-addressed SmartLabel® for your convenience. To use the optional SmartLabel® service, simply affix the label to your return package. This label doesn't require any out-of-pocket money or insurance. Your package can now be inserted into the U.S. Mail at home, your office or any Post Office. The purchase price of the merchandise will be credited back to your original method of payment and a flat fee, which is listed on the front of this form will be deducted for the use of the SmartLabel®.
Please note: If you use the SmartLabel® for an item exchange, you will need to include payment for SmartLabel®service by check, money order or authorize us to bill your credit card.

In some cases, a pre-addressed Return Label has been printed on the opposite side of this form. If you live outside the contiguous 48 states, have an APO/FPO address or prefer to pay your own shipping, you can use this label and send your return package to the address below. We recommend you use a traceable form of delivery and insure your package for your protection. We cannot accept package shipped C.O.D.
Returns sent without using a SmartLabel® should be directed to:

Returns Department
5581 Hudson Industrial Pkwy
Hudson, OH 44236

We use Fed Ex Ground, UPS Ground and the U.S. Postal Service to ship most orders. Orders shipped from our warehouse can be delivered in 7-10 business days from the date of the order. Items personalized or shipped direct from our suppliers may require 4-6 weeks for delivery. Please refer to the item description. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped. Standard delivery fees for shipping and processing are listed above on the shipping and processing table. Please supply a street address for delivery. PO, APO, FPO addresses contact Customer Service - 1-800-441-2242.

Because some items require special packaging or processing to protect against damage, additional costs are incurred. The specific extra processing fee can be accessed by clicking on the link (where it may apply) on the product page that reads "Extra processing charge for this item (click for costs)". This cost should be added to the standard shipping and processing fee. U.S. Territories, Alaska & Hawaii please contact Customer Service. Restrictions may apply. Delivery to street address in the U.S. only. These charges are not waivable or refundable.

We ship via Air Parcel Post from the U.S. Postal Service. For each delivery address your account will be charged actual postage plus standard shipping and processing. Shipping and processing costs are not added in until after the weight of the order is determined. For this reason, the shipping and processing cost on your Web order will show "0.00". All prices are in U.S. dollars and payable in U.S. funds only. Duties and taxes are the customer's responsibility. Some products cannot be shipped outside the U.S.A. Delivery to U.S. Territories, Alaska, Hawaii and Canada may require 2 - 4 weeks from the date of order for delivery. Other international addresses may require 6 - 8 weeks from the date of the order for delivery.

Rush Delivery: Add $6.95 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 3-5 business days after the order is placed. 2-Day Delivery: Add $12.95 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 2 business days after the order is placed. Overnight Delivery: Add $20.95 to standard shipping and processing charge. Orders received by 12 noon (EST) will be delivered the next business day after the order is placed.
  • Applies to in-stock items only.
  • Some oversized, heavy or drop shipped items may be excluded as noted in the copy.
  • No PO Boxes or APO/FPO.
  • Alaska and Hawaii overnight service only on orders received by 12 NOON (EST). Total charge for shipping and processing $40, delivered next business day for Alaska and Hawaii.
  • Other restrictions may apply.


Many of our products are available personalized. Specifications and shipping times vary for each item. Please refer to the item description for maximum number of characters allowed and ordering information. Please note: a space or punctuation mark constitutes a character. Personalized items are not returnable.

Gift certificates are available for purchase online and through our Customer Service Department. Use item number GC9999 when ordering. Please specify dollar amount, gift message, and gift recipient's name and address. The certificate will be presented along with a copy of our current catalog. Shipping charges and sales tax do not apply to gift certificates.

Gift Bags We give special attention to gift orders and, of course, omit price and sales slips. At your request, we will include your personal gift message, printed on card stock, at no charge. Please click for more information. . For an additional $3.50 we can place a purchased item in a Gift Bag. On the "your order" or "checkout" screen where your items are listed, you will see a "Gift Bag" column. If the item has gift-bagging available you will see a "click" in that column. Click that link and the Gift Bag ($3.50) will be added as a separate item to your order, and the item you want gift-bagged will be added to your "gift bagged" list.

Each time you click to gift bag another item, it will be added to your "gift bagged" list. If you'd like to see a complete list of your gift bagged items, click the "view items" link where it says "Gift Bag" in your order. A pop-up window will appear listing your gift-bagged items.

To remove the gift bags from your order, simply click the "delete" link that appears in the "Gift Bag" column. If you make a mistake or the quantity of the Gift Wrap does not match the number of items you've selected to be wrapped, then click "delete" and re-bag your items.

Unfortunately we cannot provide gift bags for some large, heavy, unusually shaped products, or those items shipped directly from our vendors. "Gift wrap not available" is noted on the item's information page, and signified by an "n/a" in its "Gift Wrap" column on the order screens. If you have any questions concerning gift bagging, please call 1-800-441-2242 or e-mail us.

Directions are provided on the back of your packing slip. If you are not completely satisfied with your purchase, simply return it for exchange, credit or refund. Our Customer Service Staff is happy to provide additional assistance.
Personalized items, however, can be returned only if it is the result of our error or a manufacturing defect. Home furnishing items can only be returned within 30 days of receipt. Please see back of packing slip for instructions. Returns made for reasons other than damage, defect or our error must be returned postage prepaid.

Returning your package using prepaid SmartLabel
In most cases, a prepaid SmartLabel has been printed on a packing slip and inserted into your What on Earth package. To use the optional SmartLabel service, simply affix the label to your return package. You can then place the package in your mailbox, give the package to your postal carrier, or take it to your local post office. A return shipping and processing fee, which is listed on the front of the packing slip, will be deducted from the amount of your return. Please note: If you use the SmartLabel service for an item exchange, you will need to include payment for the SmartLabel service by check or authorize us to bill your credit card. Returning your label using the carrier of your choice In some cases, a pre-addressed Return Label has been printed on the packing slip because the item you ordered were shipped directly from the manufacturer or are over the weight limit for the SmartLabel service. The pre-addressed Return Label is simply for your convenience but will require that you pay the carrier postage to send us your return.

Upon receipt, your check may be converted into an electronic debit and processed according to Federal Reserve rules. Receipt of the check will be deemed to be your authorization for an Automated Clearing House debit entry to your account, which likely will be posted to your account the following day. If your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a legal limit of a processing fee as per state law.

For those customers purchasing from What on Earth and shipping to Colorado or Oklahoma:

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We may be required by Colorado law to provide purchasers an end-of-year summary of Colorado purchases in order to assist purchasers in filing their tax returns. We also may be required by law to provide the Colorado Department of Revenue with a report of the total amount of all your purchases at the end of the year. We will not provide any transactional details to the Department other than the total amount of your purchases.

Some customers have asked why these new requirements exist. We are required to provide the notice and the reports described above for Colorado purchases based on a Colorado law (HB 1193) enacted in February 2010 over our strong objections. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.

Although we do our best to communicate our inventory availability during your shopping experience, there may be some instances where as the order is being processed, we may need to adjust the status of your order. In some cases, we may need to cancel items from your order if they are discontinued and we have none in stock to ship. We apologize for any inconvenience this may cause you. Please know we are constantly working to improve our website functionality. We thank you for your business.

Descriptive, typographic and photographic errors are subject to correction. References to previous prices are prices at which the merchandise either originally or most recently was offered for sale in our catalogs or websites (including What on Earth, Wireless, What on Earth, Art & Artifact, Bas Bleu and Support Plus). Such prices were in effect, unless marked, during a period more than 12-months prior to there advertisement here. Intermediate markdowns may have been taken. We reserve the right to correct pricing or printing errors.

For your comfort and safety, What on Earth uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today. All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site. The issuer of the SSL (Secure) Certificate is Equifax Secure, Inc.

Please help us stop waste. If you are receiving more than one copy of this issue, send all back covers and indicate the correct one.

We occasionally make our customer list of names and addresses available to carefully screened mail order companies whose products might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to:

What on Earth
5581 Hudson Industrial Parkway
PO Box 2599
Hudson, OH 44236
United States of America
Ordering (24 hrs.): Order toll free 1-844-250-3401
Fax: 1-800-950-9569
Customer Service: 1-800-441-2242
E-Mail us Charges are for each Ship To address and include shipping, processing and insurance.

To Discuss your Order: Please call 1-800-441-2242 to speak with Customer Service.

Outside the USA, please contact our Customer Service Staff at 1-330-650-5000 (8:30 a.m. to 10:00 p.m. ET, Monday through Friday).

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5581 Hudson Industrial Parkway, Hudson, OH 44236 Order toll free 1-844-250-3401 © 2013 What on Earth. All Rights Reserved

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