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Delivery and Price Guarantee
What are your shipping & processing rates?
Delivery to Canada and other foreign countries
Gift Delivery
Returns and Exchanges
Price Guarantee
Duplicate Catalogs
Mailing Lists
| Continental US Shipping & Processing Charges |
| Total Amount of Order |
Standard |
Rush |
2-Day |
Overnight |
| $0.00-10.00 |
$3.95 |
$10.90 |
$16.90 |
$24.90 |
| $10.01-20.00 |
$5.95 |
$12.90 |
$18.90 |
$26.90 |
| $20.01-25.00 |
$6.95 |
$13.90 |
$19.90 |
$27.90 |
| $25.01-35.00 |
$8.45 |
$15.40 |
$21.40 |
$29.40 |
| $35.01-45.00 |
$9.45 |
$16.40 |
$22.40 |
$30.40 |
| $45.01-55.00 |
$10.95 |
$17.90 |
$23.90 |
$31.90 |
| $55.01-70.00 |
$11.95 |
$18.90 |
$24.90 |
$32.90 |
| $70.01-100.00 |
$13.95 |
$20.90 |
$26.90 |
$34.90 |
| $100.01 + |
$15.95 |
$22.90 |
$28.90 |
$36.90 |
Ohio Delivery: Add applicable local sales tax.
Minnesota Delivery: Add applicable local sales tax.
Georgia Delivery: Add applicable local sales tax.
CHECK POLICY: Upon receipt, your check may be converted into an electronic
debit and processed according to Federal Reserve rules. Receipt of the check
will be deemed to be your authorization for an Automated Clearing House
debit entry to your account, which likely will be posted to your account the
following day. If your check is dishonored or returned for any reason, we
will electronically debit your account for the amount of the check plus a
legal limit of a processing fee as per state law.
INVENTORY AVAILABILITY: Although we do our best to communicate our inventory
availability during your shopping experience, there may be some instances
where, as the order is being processed, we may need to adjust the status of
your order. In some cases, we may need to cancel items from your order if
they are discontinued and we have none in stock to ship. We apologize for
any inconvenience this practice may cause you. Please know we are constantly
working to improve our website functionality. We thank you for your
business.
DELIVERY OF LARGE OR HEAVY ITEMS (USA): Because some items require special
packaging or processing to protect against damage, additional costs are
incurred. The specific extra processing fee can be accessed by clicking on
the link (where it may apply) on the product page that reads "Extra
processing charge for this item (click for costs)". This cost should be
added to the standard shipping and processing fee. U.S. Territories, Alaska
& Hawaii please contact Customer Service. Restrictions may apply. Delivery
to street address in the U.S. only. These charges are not waivable or
refundable.
STANDARD DELIVERY TO 48 MAINLAND STATES: We use Fed Ex Ground, UPS Ground
and the U.S. Postal Service to ship most orders. Orders shipped from our
warehouse can be delivered in 7-10 business days from the date of the order.
Items personalized or shipped direct from our suppliers may require 4-6
weeks for delivery. Please refer to item description. Items ordered together
are sometimes shipped separately. You will be notified if an item is
temporarily out of stock. Credi card orders are charged only as each item is
shipped. Standard delivery fees for shipping and processing are listed above
on the shipping and processing table. Please supply a street address for
delivery. PO, APO, FPO addresses contact Customer Service - 1-800-441-2242.
RUSH DELIVERY TO 48 MAINLAND STATES: Add $6.95 to standard shipping and
processing charge. Orders placed before 12 NOON (EST) will be delivered
within 3-5 business days after the order placement. Applies to in-stock
items only. Some oversized, heavy or drop shipped items may be excluded as
noted in the copy. No PO Boxes or APO/FPO. Other restrictions may apply.
2 DAY DELIVERY TO 48 MAINLAND STATES: Add $12.95 to standard shipping and
processing charge. Orders placed before 12 NOON (EST) will be delivered
within 2 business days after the order placement. Applies to in-stock items
only. Some oversized, heavy or drop shipped items may be excluded as noted
in the copy. No PO Boxes or APO/FPO. Other restrictions may apply.
OVERNIGHT DELIVERY TO 48 MAINLAND STATES: Add $20.95 to standard shipping
and processing charge. Orders received by 11am (EST) will be delivered the
next business day after the order placement. Applies to in-stock items only.
Some oversized, heavy or drop shipped items may be excluded as noted in the
copy. No PO Boxes or APO/FPO. Alaska and Hawaii overnight service only on
orders received by 12 NOON (EST). Total charge for shipping and processing
$35, delivered next business day for Alaska and Hawaii. Other restrictions
may apply.
STANDARD DELIVERY TO INTERNATIONAL DESTINATIONS: We ship via Air Parcel Post
from the U.S. Postal Service. For each delivery address your account will be
charged actual postage plus standard shipping and processing. All prices are
in U.S. dollars and payable in U.S. funds only. Duties and taxes are the
customer's responsibility. Some products cannot be shipped outside the
U.S.A. Delivery to U.S. Territories, Alaska, Hawaii and Canada may require
2 - 4 weeks from the date of order for delivery. Other international
addresses may require 6 - 8 weeks from the date of the order for delivery.
PERSONALIZED PRODUCTS TO 48 MAINLAND STATES: Many of our products are
available personalized. Specifications and shipping times vary for each
item. Please refer to the item description for maximum number of characters
allowed and ordering information. Please note: a space or punctuation mark
constitutes a character. Personalized items are not returnable.
Gift Card included on request. Please click for more information.
Charges are for each Ship To address and include shipping, processing and
insurance.
To Discuss your Order: Please call 1-800-441-2242 to speak with Customer
Service.
Outside the USA, please contact our Customer Service Staff at 1-330-650-5000
(8:30 a.m. to 10:00 p.m. ET, Monday through Friday).
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DELIVERY TO CANADA AND OTHER FOREIGN COUNTRIES: We ship to Canada and
foreign countries via US Postal Service, Parcel Post or Air Parcel Post.
Orders shipped to Canada may use other carriers. Please specify your
delivery method preference. Your account will be charged actual postage plus
standard shipping and processing. Delivery to U.S. Territories, Alaska,
Hawaii and Canada may require 2 - 4 weeks from the date of order for
delivery. Other international addresses may require 6 - 8 weeks from the
date of the order for delivery. There are size and weight restrictions. No
rush orders can be accepted. We accept only credit card or money orders
drawn on U. S. Funds for foreign shipments. All duties and taxes are the
customer's responsibility. You may fax your order to us at 1-330-650-5235.
ORDERS OUTSIDE OF THE USA: We ship anywhere in the world. For orders outside
the USA, shipping and processing costs are not added in until after the
weight of the order is determined. For this reason, the shipping and
processing cost on your Web order will show "0.00". We accept only credit
card or money orders drawn on U.S. Funds for foreign shipments.
GIFT DELIVERIES: We give special attention to gift orders and, of course,
omit price and sales slips. At your request, we will include a gift card
with your personal message, printed on card stock, with any order, at no
charge. Include message in the "Gift Message" field during checkout. For an
additional $3.50 we can place a purchased item in a Gift Bag. On the "your
order" or "checkout" screen where your items are listed, you will see a
"Gift Bag" column. If the item has gift-bagging available you will see a
"click" in that column. Click that link and the Gift Bag ($3.50) will be
added as a separate item to your order, and the item you want gift-bagged
will be added to your "gift bagged" list.
Each time you click to gift bag another item, it will be added to your "gift
bagged" list. If you'd like to see a complete list of your gift bagged
items, click the "view items" link where it says "Gift Bag" in your order. A
pop-up window will appear listing your gift-bagged items.
To remove the gift bags from your order, simply click the "delete" link that
appears in the "Gift Bag" column. If you make a mistake or the quantity of
the Gift Wrap does not match the number of items you've selected to be
wrapped, then click "delete" and re-bag your items.
Unfortunately we cannot provide gift bags for some large, heavy, unusually
shaped products, or those items shipped directly from our vendors. "Gift
wrap not available" is noted on the item's information page, and signified
by an "n/a" in its "Gift Wrap" column on the order screens. If you have any
questions concerning gift bagging, please call 1-800-441-2242 or e-mail us.
RETURNS AND EXCHANGES: Directions are proved on the back of our packing
slip. If you are not completely satisfied with your purchase, simply return
it for exchange, credit or refund. Personalized items, however, can be
returned only if the result of our error or manufacturing defect. Refunds
will be made in the same manner payment was rendered. Our Customer Service
Staff is happy to provide additional assistance. Simply call us at
1-800-441-2242.
Returns made for reasons other than damage, defect or our error must be
returned postage prepaid. Please note that you are responsible for the safe
return of merchandise and all shipping costs. C.O.D. returns cannot be
processed. Be sure to insure the package and obtain a receipt from the
carrier as proof of return.
Returning your package using prepaid SmartLabel:
In most cases, a prepaid SmartLabel has been printed on a packing slip and inserted into your What on Earth package. To use the optional SmartLabel service, simply affix the label to your return package. You can then place the package in your mailbox, give the package to your postal carrier, or take it to your local post office. A return shipping and processing fee, which is listed on the front of the packing slip, will be deducted from the amount of your return. Please note: If you use the SmartLabel service for an item exchange, you will need to include payment for the SmartLabel service by check or authorize us to bill your credit card. Returning your label using the carrier of your choice In some cases, a pre-addressed Return Label has been printed on the packing slip because the item you ordered were shipped directly from the manufacturer or are over the weight limit for the SmartLabel service. The pre-addressed Return Label is simply for your convenience but will require that you pay the carrier postage to send us your return.
PRICING: What on Earth shoppers enjoy the benefit of price guarantee. If you
purchase a product from our catalog, then find it at a lower price, simply
mail the ad to our Customer Service Department for a refund of the
difference. We reserve the right to correct pricing errors.
DUPLICATE CATALOGS: Please help us stop waste. If you are receiving more
than one copy of this issue, send all back covers and indicate the correct
one. We will issue a $5.00 coupon for use on your next order.
MAILING LISTS: We occasionally make our customer list of names and addresses
available to carefully screened mail order companies whose products might be
of interest to you. If you prefer not to receive such mailings, please copy
your mailing label exactly and mail to:
What on Earth
5581 Hudson Industrial Parkway
Hudson, OH 44236
Orders: 1-800-945-2552
Fax: 1-800-950-9569
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